Frequently asked questions about motorcycle shipping
Customer satisfaction is our top priority. With Macingo, shipping your bike is quick and easy. You can access our platform during every stage of the shipping process, from requesting a quote to contacting the carrier you have chosen to ship transport your motorbike.
Let's take a look at some of the most common questions from customers who need to ship a motorbike.
How much does it cost to ship a motorbike?
Shipping a motorcycle is reasonably cheap, although the cost naturally depends on the route, the distance to be travelled and how flexible you are. Request a quote on our website to discover the price of shipping your bike. Remember: the more flexible you are with regard to dates, the more you can save.
How long does it take to ship a motorbike?
The shipping time depends on how often the carriers cover the selected route. In any event, you will receive an immediate estimate of the shipping times together with your offer.
How should I prepare the bike before shipping it?
You don't need to do much: the transporter will take care of loading and unloading the bike. If you want to feel more at ease and protect your bike, you can wrap the most delicate parts in packing paper.
When will my bike be picked up?
Our transporters will inform you of the pick-up date and time a few days in advance. The bike will be picked up directly from the address indicated in your request on macingo.com. It is important to stick to the agreed pick-up so that your bike can be delivered promptly.
What happens if I can't make the pick-up appointment?
Let the transporter know in good time if you are unable to stick to the scheduled pick-up time. You can re-arrange for a different day and time. Alternatively, you can delegate someone you trust to hand over your motorbike to the transporter. Let the transporter know the new pick-up address and the phone number of the person you have chosen.
How do I book motorbike or scooter shipping?
Simply submit a motorbike shipping request on Macingo. In a short space of time you will receive offers from transporters for your motorbike or scooter shipping request. There are just a few steps:
- Submit your request
- Get quotes on Macingo
- Book by paying a small deposit directly on macingo.com
- Pay the remaining balance directly to the carrier
Do I need to deliver my bike somewhere?
No, you don't need to go anywhere, the carrier will pick up your motorcycle directly from your address. If there are any issues with accessing your area, you can agree on an alternative location. All you have to do is hand over the bike or scooter to the carrier.
Is the shipment insured?
All our transporters have carrier insurance, which covers any damage to your two-wheeled vehicle. We take great care of your bike, so this is very rare, but you're fully protected in any case. Your bike is safe with us.
What happens if my motorbike/scooter is damaged in transit?
How is the bike secured during transportation?
Safety is our priority when shipping. Our carriers' vehicles are fitted with locking systems that keep the motorcycle secure throughout the journey. Many of their motorcycle transport vehicles are equipped with anti-theft systems and GPS devices that track the progress of the shipment.
What documents are required for shipping?
Motorbikes and scooters shipped with Macingo are accompanied by a waybill which is filled in together with the carrier. The waybill lists all the individuals involved in transporting your bike or scooter. It also indicates any marks or damage already present on the motorcycle and all the accessories that are included with the bike when it is handed over for shipping. A copy of the logbook is not mandatory, but it can be useful for the transporter as it provides them with a full profile of your two-wheeled vehicle.
Can I choose the shipping date or change it as often as I want?
We always strive to meet your needs, but we have to be fairly strict as regards shipping dates in order to stick to our delivery schedule for all the motorcycles and scooters that we transport throughout England and Europe. With your agreement, we will decide the best date to pick up or deliver your bike, but it is important that this date does not change; this allows us to deliver all bikes on time.
How and when do I pay?
To book shipping, simply pay a small deposit directly on Macingo.com to secure the service, or the whole price - it dephends on both the service required and the offering. You can pay by credit card, prepaid card, bank transfer. When in need, you can then pay the remaining balance directly to the transporter upon collection or delivery. Whichever payment method you prefer, that's fine by us. We'll do everything we can to accommodate your needs.